The fundamental principle behind continuous improvement is the organisational wide pursuit of incremental and sustainable enhancements rather than large disruptive overhauls. In addition to incremental enhancements, the continuous improvement methodology places importance on customer centricity, data driven decisions and cyclical iterative processes. Organisations are encouraged to put the needs of customers at the center, set goals, implement changes, measure outcomes and repeat the cycle over and over again.

Implementing Continuous Improvement in Care requires a systematic and multi-faceted approach underpinned by a clear vision, SMART objectives, staff enablement, integrated software systems and continuous feedback loops.